Refund and Return Policy

REFUND AND RETURN POLICY

REFUND and RETURN POLICY

Our Return policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.

We dont accept Returns on Custom order, or Custom Designs.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. 

- Custom Orders and Custom Designs

- Gift cards

- Downloadable software products

To complete your return, we require your return approval receipt and your order number included in the box. 

Please do not send your purchase back without getting approval, we do handle our returns and refunds once we complete our approvals, 

There are certain situations where only partial or no refunds are granted: (if applicable)

1. Custom Rhinestone designs and custom products
2. Any item not in its original condition, is damaged or missing parts. 
3. Any item that is returned more than 30 days after delivery

Refunds (if applicable)

1. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
2. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

1. If you haven’t received a refund yet, first check your bank account again.
2. Then contact your credit card company, it may take some time before your refund is officially posted.
3. Next contact your bank. There is often some processing time before a refund is posted.
4. If you’ve done all of this and you still have not received your refund yet, please contact us at contact@ModaPAYA.com

Clearance items

1. Only regular priced items may be refunded, unfortunately we don’t offer refunds or returns for clearance items.

Exchanges

1. We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at contact@ModaPAYA.com and one of our sales associate will guide you through the process.

Gifts

1. If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
2. If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping

1. To return your product, you should mail your product to

ModaPAYA 11601 Plano Rd Ste 112 Dallas Texas 75243

2. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
3. Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
4. If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.